Privacy

Request data deletion

For School Ride (formerly SMARTPAR) and SmartBus parent accounts

You can request deletion of personal data linked to your parent account (phone number, name, device tokens, and related app records). Student transport records held by your school may also need school approval.

How to request deletion

1. In the School Ride app (fastest): open Account → Delete account and confirm twice.
2. Or email us from the phone or email you use with the school, and include your registered phone number.
3. Write Data deletion request in the subject line.
4. Include: full name, registered phone number (e.g. +2547…), and school name.

What happens next

• We confirm your identity using the registered phone number.
• We delete or anonymise parent account data we control (typically within 30 days).
• Some records may be retained where the school is the data controller, or where Kenyan law requires retention (for example trip/attendance logs).
• You may also ask your school admin to unlink or update your contact details.

Full details: Privacy Policy